Getting Started / User Guide Tutorials
User Guides
- ★ Welcome To Condo Control Central: User Guides
- Welcome To Condo Control Central: Owner/Tenant User Guide
- Welcome To Condo Control Central: Board Member User Guide
- Welcome To Condo Control Central: Security and Concierge User Guide
- Welcome To Condo Control Central: Property Manager User Guide
- Welcome To Condo Control Central: Contractor User Guide
Owners & Residents Articles
- How to re-subscribe to the mailing list
- Logging Visitors/Printing Parking Passes for Owners and Tenants
- My Account
- How to Add/Edit Authorizations
- How to Add/Edit a Pet
- How to Add/Edit Vacations
General Tutorials
- Closed for Long Weekend
- Credit Card Processing (Stripe) - Frequently Asked Questions (FAQ)
- Explanation of Amenity Booking Service Fee
- Explanation of Amenity Booking Service Fee
- Explanation of Stripe Service Fee
- Holiday Hours
Property Management Articles
- How to Create a Survey
- Upload Consent form for individual users on CCC
- How to enable electronic consent and send a sign-up invitation to owners
- How to Capture a Partial Amount of a Deposit
- How to Capture a Deposit
- How to do a Complete Refund
Security and Concierge Articles
- Topaz Signature Pad - How to Fix Sigweb Error
- Setting up the Lobby Display (Commercial TV)
- How to Install Topaz Signature Pad
- New account created on Condo Control Central
- How to configure permissions regarding the Amenity Booking process
- How to approve/deny an Amenity Booking
Board Members Articles
Condo Control Central Activation Process
Customer Activation Process
- ★ Overview of the Customer Activation Process
- Pre-requisites for setting up Constar Integration
- Lobby Display Setup
- Step 1: Pick a Launch Date
- Step 2: Send us your owner data file and security team information
- Step 3: Provide information for your public website
Frequently Asked Activation Questions
- A feature isn't working properly, what can I do?
- Can we set up two or more buildings?
- End of Support for Windows XP and Internet Explorer 8
- Support For Condo Control Central
- Supported Browsers
- Web URLs required for Condo Control Central
Product News & Updates
Service Notifications
Release Notes
- ★ Introduction to Release Notes
- September 06 , 2018 Release Notes
- August 20 , 2018 Release Notes
- July 19, 2018 Release Notes
- June 14, 2018 Release Notes
- June 7, 2018 Release Notes
Compliance & Policies
Compliance
Policies
Phone Support Hours
Our office is open:
Monday - Friday 9:00am - 5:00pm EST
Please note we are closed all Canadian Statutory Holidays