Cancellation of Services Policy

For Clients Paying Monthly

All cancellations must be submitted in writing by email to with “Cancellation of building name” as the subject line. Cancellations can only be requested by the account holder and must be submitted at least 30 days in advance of the requested cancellation date.

If the cancellation request is not submitted 30 days in advance, cancellation will take effect at the beginning of the following month.

If you have any questions, please contact us at 416-961-7884, and select option 2 for support. Alternatively, you can email


For Clients Paying Annually

If you pay annually, you must advise us before your renewal date that you do not intend to renew.  We will then cancel your service effective on your renewal date.  We do not issue refunds for cancellations received mid-year.

If you request or require a month-to-month extension before cancelling, you must arrange to pay by Credit Card or pre-authorized debit (PAD).  Your rate will be the current list price in effect for your package at the time of the extension.

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