Payment Policy

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This page outlines Condo Control Central's policy on payments.

Payment Options

Methods

We accept payment by:

  • Cheque
  • Pre-authorized debit (PAD) to a Canadian or US bank account
  • Credit Card (Visa, Mastercard, or American Express)

Payment Frequency

Most customers pay annually in advance by cheque. Cheques should be made payable to Condo Control Central and mailed to:

Condo Control Central
10 St. Mary St, Suite 200
Toronto, ON  M4Y 1P9

If you wish to pay monthly, we accept payments via PAD or credit card. To set up or modify your PAD agreement with us, you can download the form from the bottom of this page.  Once you complete the form, return it by email or fax using the details on the bottom of the form. To set up  payment by credit card, contact support at 888-762-6636, option 2.

For recurring fees we are unable to issue invoices or accept cheques on a monthly basis.

Payment for Initial Setup

For hardware, payment is due at the time of installation. Please arrange to have payment available for us at your scheduled installation appointment. If we arrive and you do not have payment ready, your installation will need to be rescheduled and additional charges will apply.

Renewal Payments

Renewal payments are due on your anniversary date. An invoice will be sent to you 45 days before your renewal. To avoid any disruption to your service please ensure you make arrangements to pay on time.

Late Payments

If your account reaches 45 days overdue, your service will be suspended until payment is received. If your service is suspended due to non-payment, a re-connection fee of $100 will be charged to your account, and your service will not be reconnected until payment in full is received.

If your account is approaching 30 days overdue, please contact us to make payment arrangements and avoid disruption to your service.

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