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How to check if a resident has an email delivery issue

When the attempt to deliver an email is not successful, Condo Control Central will attach a note to the user profile. The note is will either be a 'Temporary Delivery Issue' or 'Invalid Email'

1. Log into Condo Control Central and click on "Unit File" on the left-hand side navigation bar

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2. Search and click on the user's name you would like to check the status of their email

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2a. To view the details of the Temporary Delivery Issues, click on the blue circle with a white 'i' in it

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3. On the User details page, you will be able to resubscribe the user. If you do not see the resubscribe button, please call the support team

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4. Confirm the re-subscription and check off the box where it states: "I confirm that..." and click "Save".

 

5. The user will receive a confirmation email.

 

 

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