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Email content issue for emails sent on July 16,2019

Overview

On Tuesday, July 16 2019 Condo Control Central experienced an issue with incorrect emails being sent to users with wrong body details between 11:00 -11:30pm EDT.  During this period, some of the emails sent to users had the correct subject details with wrong body information.

Symptoms

During this time, clients may have noticed the following issues:

  • Incorrect body message in the email
  • Incorrect building logo and contact information

Resolution

Our team identified the issue while the emails were being sent between 11:00 -11:30pm. We immediately stopped the email sending service and correct the issue.

We have identified the root cause of the issue so that it does not happen again.

We realize that you rely on Condo Control Central to accurately record and communicate your condo's activities, and we apologize for the inconvenience this has caused. Thank you also for your patience while we work to bring this incident to full closure.

 

Brian Bosscher
President & Founder, Condo Control Central

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