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Service Requests: How to Add/Edit FAQ's and Knowledge Base

This user guide outlines how to add and edit FAQ's and the Knowledge Base from the Service Requests setup page.

 

Refer to the video below for a demonstration of the service requests setup page:
Service Requests: Setup Page Overview

 

FAQ's and Knowledge Base

These page allows property managers create a knowledge base and articles for condominium residents

FAQ.PNG

 

Settings from top to bottom

1. Enable or disable Knowledge page

2. Include the knowledge page when creating a new service request

 

When setting 2 is enabled, this is what residents see:

knowledge_base.PNG

 

To view articles beneath each knowledge base topic, click on the topic. The articles will be as below

mceclip0.png

 

To create a new knowledge base topic or article click on the 'Add New' button as shown below. Articles have to be related to a knowledge base topic. To edit existing topics or articles click on the pencil to the left of the entry of interest. If you would like to delete an item click on the garbage can

FAQ1.png

New Topic

new_topic.PNG

New Article

article.PNG

 

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