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Service Requests: How to Add/Edit FAQ's and Knowledge Base

FAQ's and Knowledge Base

These page allows property managers create a knowledge base and articles for condominium residents

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Settings from top to bottom

1. Enable or disable Knowledge page

2. Include the knowledge page when creating a new service request

 

When setting 2 is enabled, this is what residents see:

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To view articles beneath each knowledge base topic, click on the topic. The articles will be as below

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To create a new knowledge base topic or article click on the 'Add New' button as shown below. Articles have to be related to a knowledge base topic. To edit existing topics or articles click on the pencil to the left of the entry of interest. If you would like to delete an item click on the garbage can

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New Topic

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New Article

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