This user guide outlines how to add and edit Macros from the Service Requests setup page.
Refer to the video below for a demonstration of the service requests setup page:
Service Requests: Setup Page Overview
Macros can be used to create automated responses to typical service requests, to create a new macro, click on the 'Add New' button
Then fill out the form below and click Save.
The macros will appear as shown below when responding to a service request, click on 'Use a Macro' to use a macro.